FREQUENTLY ASKED QUESTIONS

* What is a Wellness Spa?
* What to Expect?
* What to Wear?
* What to Do?
* What to Book?
* Where to Go?
* Spa Etiquette
* Do you take Reservations?
* What is your cancellation policy?

What is a Wellness Spa?

It transcends mere pampering focusing not only on your outer beauty but also your inner beauty and connection to self.

What to Expect?

Expect an awakening of the senses, an inner feeling of wellbeing. We’re here to guide you along in your experience, as well as show you how to take the spa experience home with you.

When booking Spa packages at Fusion Wellness Spa you will be given a locker, sandals and a comfortable robe to wear during your stay. There are change rooms and showers for women and men as well as a wheel chair accessible restroom. We have a Spa lounge where you can relax with a complementary Spa Beverage to begin your Spa Experience. We encourage clients to come early so they can relax in our lounge before their treatment.

When you enter a treatment room your therapist will step outside, allowing you to disrobe in preparation for your treatment. During your treatment, you will always be draped to protect your privacy.

There are toiletries available for our clients in each change room.

What to Wear?

Comfort is of utmost importance. You will be given a comfortable robe and sandals to use while at the Spa (when a Spa package is booked). You may choose to wear your swimsuit for the Fusion Hydrotherapy treatment but most guests choose to relax nude or with a towel in our private hydrotherapy unit.

We recommend you bring comfortable flip flops with you when receiving a pedicure.  We do provide disposible flip flops for clients in case you do forget or don't have appropriate foot wear.

What to Do?

Leave all worries at home!
Enjoy the experience, wander with your thoughts, or converse with your therapist. Please express any discomfort, or special needs with your therapist.

What to Book?

If you are unsure about booking a service, one of our experienced therapists or our Guest Services Representative will be happy to consult with you over the phone or in person at no charge.

Where to go?

For driving directions, please contact us. Free parking is available in front and behind Fusion Wellness Spa. Fusion Wellness Spa guests please use front entrance of building.

Spa Reservations

In order to serve you better, reservations are encouraged. We require a credit card to reserve your appointments.

Spa Etiquette

Consideration: Please respect the right to privacy and quiet of other spa guests. For your maximum pleasure and in consideration of other spa guests it is recommended that small children do not accompany you on your Spa experience.  We also ask you leave your cell phone off or at home.

Promptness: Please arrive at least 15 minutes before your appointment to prepare for your treatments. We ask all first time Spa Guest fill out a Client History form so we can better serve you. We also encourage our guests to relax in our Spa lounge prior to their treatment to start their Spa Experience. Arriving late will deprive you of precious minutes of your Spa Treatments. Your appointment will end as scheduled so that the next guest is not delayed.

Gratuities: In appreciation for outstanding service, gratuities may be offered at your discretion. Gift cards do not include gratuities.

Cancellations / Changes

The treatments and services you select are reserved especially for you. Group reservations are subject to contracted agreement. Guests who do not honour their appointments will be charged a cancellation fee as follows:

Failure to Show: The entire package or service price.

Week Day Bookings (Monday through Friday): 24 hours notice required for cancellation.

Week End Bookings (Saturday and Sunday). 48 hours notice required for cancellation.